Support

We’re a small team and we read every message. You’ll usually hear back within 1–2 business days.

Purchases and subscriptions

There are two ways to subscribe, and where you manage it depends on where you bought it.

Bought on linguei.com? Sign in at linguei.com/account — there you can see your plan and next charge, update your card, and cancel. Cancelling always keeps your access until the end of the period you already paid for.

Bought on the App Store? Open Settings → Apple Account → Subscriptions on your iPhone to manage or cancel. Refund requests for App Store purchases go through Apple at reportaproblem.apple.com. If a purchase didn’t register in the app, tap Restore Purchases in the app’s settings — and if that doesn’t solve it, email us.

Refunds on linguei.com purchases: the free trial is there for you to try everything at no cost, and you can cancel any time before it ends without being charged. Once a payment has gone through, it isn’t refundable — see our Terms of Use. Charged twice by accident? Write to us and we’ll refund the duplicate the same day.

Processing issues

If a video or audio fails to process, check your internet connection and your remaining credits, then try again from the card screen. Still stuck? Send us the approximate time it happened and what you were importing — it helps us find the cause fast.

Your data

Your cards and progress are stored on your device. Before switching phones, create a backup in the app’s settings. Questions about privacy? See our Privacy Policy.